AI assistants
How do product, primary capabilities, key functionalities, safety and trust features, personality and tone, and update frequency jointly drive consumer choice of a primary AI chatbot assistant?
2:18 · No audio
A thoughtful, safety-first assistant wins 62.8% simulated share, and 82% of respondents name it their primary choice. Safety and trust is the strongest single driver.
What the film states about its method
- Respondents
- 400
- Choice tasks
- 2000 (5 per respondent)
- Attributes tested
- Product, Capabilities, Functions, Safety, Tone, Updates
- Variance explained
- 97.9%
- Opt-out rate
- Not shown
- Field
- United States · 2026